Return Policy
At Klesis, we value our retail partners and strive to ensure every order meets our quality standards. Please review the following return policy before placing your order.
Final Sale Policy
All wholesale purchases are considered FINAL SALE. Refunds are not offered. Any approved returns will be issued as store credit only and are subject to the terms outlined below.
Returns
- Any request to return merchandise must be submitted within 7 business days of receiving your order.
- All return requests require prior authorization from Klesis. Unauthorized returns will not be accepted.
- Eligible merchandise must be new, unworn, unused, unopened, and returned in its original packaging with all tags and manufacturer seals intact.
- Merchandise that has been opened, altered, worn, or is not in its original condition may be refused or subject to a minimum 20% restocking fee.
- Approved returns are eligible for store credit only. No refunds will be issued.
- Return shipping costs are the responsibility of the customer unless the return is due to an approved shipping error or manufacturer defect.
- Custom orders, special orders, closeout merchandise, and discontinued styles are not eligible for return or store credit.
Damaged or Incorrect Merchandise
Please inspect your shipment immediately upon delivery. If you receive merchandise that is damaged, defective, or shipped incorrectly, you must notify us within 7 business days of receiving your order.
To process your claim, please provide:
- Company name
- Order number
- Style number(s)
- Clear photos of the damaged, defective, or incorrect merchandise
- Photos of the original packaging, if applicable
Claims submitted after 7 business days may not be eligible for review.
Shipping
- Shipping and handling charges are calculated separately and are not included in product pricing.
- Shipping charges are non-refundable under all circumstances, including refused, returned, or undeliverable shipments.
Damage Claim Process
Email all damage or shortage claims to web@klesisclothing.com
Once your claim has been reviewed and approved, we will provide return instructions and, if applicable, a prepaid return shipping label.
Klesis reserves the right to inspect all returned merchandise and to approve or deny any return request that does not comply with this policy.